Frequently Asked Questions
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Are your products made from real plants?
No, all our products are high-quality artificial replicas. They are crafted to look incredibly lifelike while requiring zero maintenance — no watering, no sunlight, no mess.
What materials are your wreaths and garlands made of?
Our products are made from premium polyester, silk, and PVC materials that are durable, fade-resistant, and safe for indoor and outdoor use.
How do I care for my artificial wreath?
Simply dust with a soft cloth or use a gentle blow dryer on a cool setting. For outdoor products, bring them in during extreme weather to extend their lifespan.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders worldwide. Express shipping is available for an additional fee.
How long does shipping take?
Standard shipping typically takes 10–14 business days. Express shipping arrives in 3–5 business days. You'll receive a tracking number once your order ships.
What is your return policy?
We offer a 30-day return policy. Items must be in their original, unused condition. Please visit our Returns & Exchanges page for full details.
Can I use your wreaths outdoors?
Many of our wreaths are suitable for covered outdoor areas such as front porches and patios. However, prolonged exposure to direct sunlight and rain may affect their appearance over time.
Do you ship internationally?
Yes! We ship to most countries worldwide. Delivery times vary by region — standard shipping typically takes 10–14 business days, while express shipping arrives in 3–5 business days.
How can I track my order?
Once your order has shipped, you'll receive an email with a tracking number. You can also visit our Track Your Order page anytime.
How do I contact customer support?
You can reach us via our Contact Us page or email us directly at support@yudecor.com. We typically respond within 24 hours.