We want you to be satisfied with your purchase. If you are not completely happy, please review our return and refund policy below.
Eligibility for Returns
- Returns are accepted within 30 days of delivery
- Items must be unused, in original condition, and in original packaging
- Proof of purchase (order number) is required
How to Request a Return or Refund
We currently do not provide a self-service returns portal.
To initiate a return, refund, or exchange, please contact us via email:
Please include:
- Your order number
- A description of the issue
- Photos (if applicable, especially for damaged or incorrect items)
Our support team will review your request and provide further instructions.
Refunds
- Refunds will be issued to the original payment method
- Refunds are processed after the returned item is received and inspected
- Please allow 3–7 business days for the refund to appear in your account
Exchanges
- Exchanges are only available for the same item
- If you wish to replace an item, please contact us via email
Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Provide clear photos of the issue
We will:
- Offer a replacement, or
- Issue a full or partial refund, depending on the situation
Return Shipping
- Customers may be responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
- We recommend using a trackable shipping service
Non-Returnable Items
The following items are not eligible for return:
- Clearance or final sale items
- Used or damaged items not caused by us
- Items returned without prior approval
Order Cancellation
- Orders can be canceled before shipment
- Once shipped, orders cannot be canceled and must follow the return process
Important Notes
- Our return and refund service is handled manually via email
- Due to international shipping, return processing times may vary
- In certain cases (e.g., high return shipping cost), we may offer a partial refund without requiring a return
If you have any questions, please contact us at:
We are here to help and will do our best to resolve any issues quickly and fairly.